Frequently Asked Questions

We service residential homes and apartments in surrounding areas. If you’re unsure whether you’re within range, feel free to ask — we’re happy to check.

Not at all. Many clients provide entry instructions and return to a freshly cleaned home. You’re welcome to stay if you prefer.

Yes. We operate professionally and treat every home with care, attention, and respect.

Yes — we bring all standard cleaning products and equipment. If you prefer specific products, you’re welcome to provide them.

We send a message about 1 hour before arrival.
Please reply within 45 minutes so we know you're ready for us.
Cleaners do not travel without confirmation to avoid unexpected arrivals and scheduling delays.

The appointment may be moved to the next available opening so we can stay on schedule for other clients.

We schedule within arrival windows due to travel and previous appointments, but we always communicate before heading your way.

Yes — weekly, bi-weekly, and every 4 weeks options are available.

We just ask that floors and surfaces are accessible. Light tidying helps us focus on detailed cleaning rather than organizing belongings.

Pets are welcome! Please inform us beforehand and secure pets if they may be anxious around equipment.

Yes — access to water and power is required to perform the service.

Please notify us within 24 hours and we’ll gladly review and correct it.

After that time, home conditions may change and we can’t determine what occurred after the service.

We will provide a sign-up form on our website once we launch. Keep an eye out for it!